Cookie Policy
What's a cookie?
A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How do we use cookies?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want. For more information on how to manage your cookies please see below.
Cookies are either:
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer;
or
- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
- Functionality cookies: These cookies allow our website to remember the choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Cookies we use
| Name |
Duration |
Description |
| language |
29 days |
User’s preferred language |
| currency |
29 days |
User’s preferred currency |
| PHPSESSID |
Session |
Preserves user’s session state across page requests |
| _hjShownFeedbackMessage |
1 day / Persistent |
Determines whether the user has given feedback |
| nitroCart |
Persistent |
Used in relation to content delivery to increase site speed |
| nitroJournalCarSideMenu |
Persistent |
Used in relation to content delivery to increase site speed |
| nitropack_cache_hit |
1 day |
Used in relation to content delivery to increase site speed |
| nitropack_disabled |
Session |
Used in relation to content delivery to increase site speed |
| NPTelemetry |
Persistent |
Sends data to analyse performance and detections |
| persist:hs-beacon-message |
Persistent |
Preserves user chat session state across page requests and sessions |
| persist:hs-beacon |
Persistent |
Preserves user chat session state across page requests and sessions |
| default |
Session |
Preserves user’s session state across page requests |
| jrv |
29 days |
Preserves user’s session state across page requests |
Microsoft Clarity
These cookies anonymously collect session data relating to how the site is used. We track this as it helps us to improve the website user experience.
| Name |
Duration |
| _clck |
1 year |
| _clsk |
1 day |
| _cltk |
Session |
| c.gif |
Session |
| CLID |
1 year |
| ANONCHK |
1 day |
| MUID |
1 year |
| SM |
Session |
| SRM_B |
1 year |
Google Analytics
These cookies anonymously collect session data relating to how the site is used and how our site is found. We track this as it helps us to improve the website user experience.
| Name |
Duration |
| _ga |
2 years |
| _gat |
1 day |
| _gid |
1 day |
| ads/ga_audiences |
Session |
Hotjar
These cookies are related to the collection of anonymous customer feedback.
| Name |
Duration |
| _hjAbsoluteSessionInProgress |
1 day |
| _hjFirstSeen |
1 day |
| _hjid |
1 year |
| _hjIncludedInPageviewSample |
1 day |
| _hjSession_# |
1 day |
| _hjSessionUser_# |
1 year |
| _hjTLDTest |
Session |
GA4 (Google Analytics 4)
These cookies anonymously collect session data relating to how the site is used and how our site is found. We track this as it helps us to improve the website user experience.
| Name |
Duration |
| _ga |
2 years |
| _ga_ |
2 years |
Meta/Facebook
These cookies anonymously collect session data relating to how the site is used and how our site is found. We track this as it helps us to improve the website user experience.
| Name |
Duration |
| c_user |
90 days/session |
| datr |
2 years |
| fr |
3 months |
| sb |
2 years |
| xs |
90 days/session |
Managing Cookies
You can manage your preferences and delete cookies that have been installed in the cookie folder of your browser by following the instructions provided by your browser manufacturer. We have listed some of the most popular ones below, however, if yours is not listed here you should consult the documentation provided by your browser manufacturer. Please note that if you disable all cookies, then you may not be able to take advantage of all of the features of our website.
Google Chrome
Internet Explorer
Mozilla Firefox
Safari (Desktop)
Safari (Mobile)
Android Browser
Opera
Opera Mobile
