Please read these Terms and Conditions of Sale before you place your order
1. DEFINITIONS
In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:
'Supplier' means Aurora Computer Services Ltd whose office is at:
Aurora House
Mere Farm Business Complex
Red House Lane
Hannington
Northampton
NN6 9SZ
Telephone: 01604 780800
Email: info@auroracs.co.uk
Registered in England and Wales No. 3623712.
VAT No. 697 7484 55
All correspondence or communication should be made to the above address.
'Goods' means the goods or services supplied by Aurora Computer Services Ltd.
'Customer' means the person or company who purchases or agrees to purchase goods or services from Aurora Computer Services Ltd.
2. General
These terms and conditions of sale apply to all goods supplied by the Supplier.
No contract exists between the Customer and the Supplier for the sale of any goods or services until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a legally binding contract between us.
An order acknowledgment will be sent to you by e-mail when you place your order, however, acceptance of your offer to buy the Goods will not take place until after payment is taken and you receive your confirmation of payment. At this point, a legally binding contract is created and any contract is subject to these Terms and Conditions.
The Supplier may change these terms and conditions of sale without notice to the Customer in relation to future sales.
The contract is subject to the Customer's right of cancellation.
The Supplier reserves the right to decline an order for any reason.
3. DESCRIPTION OF GOODS
The description and price of the goods ordered will be as shown on the Supplier's website at the time you place your order. Whilst every effort is made to maintain correct pictures and description of goods offered, we cannot be held responsible for changes or amendments made without notice in the pursuance of improved quality / design. Images are provided by illustration of colour/general appearance only
All goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible.
4. PRICING
Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified by email. If you cancel your order prior to despatch, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.
In addition to the price, you will be required to pay;
i) Delivery charges
ii) Value Added Tax and any other taxes
Any goods marked as 'Free' items under promotional offers will be treated as a component of the primary goods sold.
All prices shown on the website are in GBP (Great British Pounds Sterling) and are shown excluding VAT. VAT is calculated at the rate 17.5% and added to the final price at checkout. The Company reserves the right to alter prices without prior notification in line with VAT rate changes and manufacturer's pricing increases
5. PAYMENT
Payment for the goods and delivery charges can be made by VISA, MASTERCARD OR SWITCH. Our website uses 'WorldPay' for your payment transaction. WorldPay protections your personal information, encrypting your data with SSL (Secure Socket Layer) protocol. You can view WorldPay's privacy policy at www.worldpay.com.
Payment shall be due before the delivery date.
There will be no delivery until cleared funds are received.
Once your payment has been authorised, your bank will debit your account and you will receive an order notification and invoice from us automatically, provided you have supplied us with a valid email address. You are advised to provide a telephone number in addition.
Credit account invoices (unless otherwise agreed by the Supplier) shall be payable by the Customer within 30 days of the Supplier's invoice. In the event of late payment the Supplier reserve the right to charge interest on overdue amounts at an interest rate of 8% above the Supplier's bank base rate.
6. DELIVERY
Orders placed before 2 pm on a working day (Monday to Friday excluding public holidays and weekends) will be processed that day and will be delivered by next day courier at a standard charge of £10 for UK provided no additional security checks are required and all items are in stock. Please note, courier companies DO NOT count weekends and bank holidays at working days. We are unable to guarantee specific delivery times.
The goods you order will be delivered to the delivery/shipping address given when you place your order.
If delivery cannot be made to your delivery/shipping address for reasons under the Supplier's control, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
If you deliberately fail to take delivery of the goods when delivery is attempted, then
the Supplier may:
i) store the goods until actual delivery and charge you for reasonable costs of storage; or
ii) sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling
expenses) credit to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall
below the price you agreed to pay for the goods.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations 2000, the Supplier shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for failed delivery.
We endeavour to despatch goods as soon as possible after your order has been accepted. However, the Supplier cannot be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If for any reason you are unable to check the contents of the package at time of delivery, please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
Upon receipt of your goods you have 48 hours to notify us of any missing items or discrepancies in your order.
For any international / export orders, the customer will be liable for any import duties and customs clearance charges in full.
7. TITLE / RISK
The goods are at your risk from the time of delivery.
Ownership of the goods shall not pass from the Supplier to you until the Supplier has
received in full (in cash or cleared funds) all sums due to it in respect of:
i) the goods, and
ii)all other sums which are or which become due to the Supplier from you on any account.
The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.
8. FOR BUSINESS CUSTOMERS
If you are a business customer until ownership of the goods has passed to you, you shall:
i) store the goods at no cost to the Supplier, separately from all your other goods so that they remain readily
identifiable as the property of the Supplier;
ii) not destroy, damage or deface any identifying mark or packaging on or relating to the goods; maintain the
goods in satisfactory condition and keep them insured on the Supplier's behalf for their full price against all risks to
the reasonable satisfaction of the Supplier;
If you are a business customer your right to possession of the goods shall terminate
immediately if:
i) you have a bankruptcy order made against you or make an arrangement or composition with your creditors,
convene a meeting of creditors, or enter into liquidation except a solvent voluntary liquidation for the purpose only of
reconstruction or amalgamation, or have a receiver appointed, or any proceedings are commenced relating to your insolvency
or possible insolvency.
9. RIGHT TO CANCEL
You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods.
To exercise your right of cancellation, you must give written notice to the Supplier by letter or via email, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address given to you on your RETURNS FORM. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 28 days from receipt of the returned goods for any sum that has been paid by you or debited from your credit card for the goods.
If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
The Supplier may charge a 15% restocking fee on any returned goods.
10. RETURNS
All returns are subject to the Suppliers published RETURNS POLICY.
11. WARRANTY
All goods supplied by the Supplier are warranted free from defects for one year from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing 48 hours.
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
12. LIMITATION OF LIABILITY
The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
The Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of or in connection with this agreement.
13. DATA PROTECTION
Personal details will not be disclosed to any third party. We may occasionally send you details of news and special offers by post or email. If you do not wish to receive these, simply send an email to info@auroracs.co.uk with 'PLEASE REMOVE' in the subject line and we will remove your details from our database. This will not affect your account details for any future orders you may wish to place with us.
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
14. LAW
This Agreement will be governed by English Law.
15. SUPPLIER'S RIGHT TO CANCEL
If for reasons beyond our reasonable control, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation to the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.
We are pleased to confirm that our policies are in accordance with the UK Distance Selling Regulations 2000.
Your Statutory Rights are not affected.