Delivery
Delivery Options and Times
All orders for stock items received prior to 2.30pm will be dispatched the same day. It may still be possible to dispatch orders after this time, so if your order is urgent, please call us to check.
If an item is out of stock then you will be notified immediately and advised how quickly we can get it out to you, typically no longer than 2 days.
UK
"Flat Shipping Rate"
Our standard shipping typically arrives the next working day but can take 1-2 days. This is charged at a flat rate of £6.50 + VAT per order and is free on orders over £150 (exclusive of VAT). Please note that these rates apply to web orders delivered to mainland UK addresses only.
Pre-10.30am, Pre-12pm or Guaranteed Next Day Delivery
For quicker service, we also offer Pre-10.30am (next morning delivery by 10.30am), Pre-12pm (guaranteed next day delivery by 12pm) or Guaranteed Next Day (guaranteed next day delivery by 6pm). The prices for these services are quoted based on the weight and volume of your order and are calculated on checkout.
Royal Mail Standard Parcels
Certain lower-value and smaller items can be shipped via Royal Mail - this option will only appear at the checkout on eligible orders. Royal Mail advises that they deliver 'standard parcels' in 2-3 working days, including Saturdays. Please note this is an untracked service, and we cannot be held responsible for any delayed or missing orders.
Same Day
Depending on your location, same-day delivery may be possible, so please give us a call prior to placing your order if you need your items urgently.
If you are local to Northampton then you are welcome to collect from our offices. Please give us a call first to ensure your order is ready for collection.
Weekend delivery
If you need your order delivering on a weekend please call us to arrange this.
Please note that we don't ship on weekends or public holidays.
EU and Worldwide
There are various options for delivery, which are all calculated based on weight and volume at the checkout. Please note that international shipping can take 2-8 days.
If you need your order delivering urgently, there are a number of options for you to choose from, including delivery by the next working day.
Due to the worldwide difference in border charges, we cannot guarantee that all customs fees are paid and therefore we will not be responsible for any local customs charges that your items may incur.
Delivery Location
Your order will be delivered to your shipping address during courier delivery hours of 9am - 6pm, and will require a signature.
If you require your order delivering to an offsite location for example a hotel or temporary office please let us have as much information as possible about where to get your delivery to you including a contact name and number for the person on site.
If you require delivery to a secure site such as a construction site, hospital, airport or military base then please give us as much information as possible about security procedures for delivery so we can ensure your order can get to you.
Tracking My Order
You will receive an email from UPS when the shipment has been raised and then another email with the delivery details, including your tracking number.
Your tracking number will be emailed to you when the shipment is booked in. You can track your order by following the link or via the UPS website (choosing the UK as the location) http://www.ups.com.
Undelivered Orders
Should your order be returned to us due to there being no-one available to accept the delivery then we reserve the right to charge an additional shipping charge at our standard rate.
Part Orders
Should any of the items in your order be unavailable for immediate shipment the items will be shipped as soon as they are back in stock, at no additional shipping charge.
Missing Orders
If your order has not arrived and cannot be tracked then please advise us immediately. Please note that we are unable to refund or reship a missing order sooner than 10 working days after the original shipping date. This policy also applies to personalised printed items.
Missing Items
If an item is missing, please let us know within 7 days of receipt of your order by emailing your order number and details of the missing items to [email protected].